Marks & Spencer Appliances

very efficient- quick time to delivery and cheaper than other web sites.

The website was easy to use, the rapid delivery option was very good. I thought that the text to let me know the am or pm delivery slot was good and also appreciated the driver phoning to let me know he was 15 mins away (particularly helpful as I have a young baby). Have recommended to friends and family

Appliance was easy to find online. Ordering process was simple. Item arrived on day requested and I received 2 text messages to confirm day and to give me a time slot for delivery. 4 hour time slot means that you don't have to wait in all day and can organise your day to take account of delivery.

Provided what I wanted. Quick polite service. Free 2 year guarantee.

Excellent service, prompt delivery. Would use again.

Excellent service, prompt delivery. Would use again.

This was my first experience of shopping on-line, and I was surprised at the ease with which it was carried out. I was informed by 'phone of when and how my order was to be delivered. The product I ordered was delivered exactly as promised, on time and in a very friendly manner.

An excellent shopping experience with an easy to follow website.

Site and purchasing procedures are easy to understand and execute.

The delivery time was out by a couple of hours but otherwise everything was good. Would not hesitate to use again!

Great - Delivery dates were available within the week, I received confirmation email, text and phone message from driver on day. Delivery driver very polite and professional

Exceptional from order to install

Hob delayed by manufacturer but being delivered at my convenience 12days later than advised initially. Oven was fine. However fridge is defective- there is a defect in lining of freezer compartment, manufacturing fault not damage. However when I rang M&S to report this and request replacement I got shunted between manufacturer and retailer several times with neither accepting responsibility for the problem. Eventually Bosch offered to send engineer to examine and repair product. On examination engineer reported defect and recommended exchange. I ordered through M&S because of good reputation for products, customer service and free and quick delivery times. I have been without a fridge now for 1 wk and this is holding up the fitting of the kitchen. I just would have expected better customer service from M&S,with them replacing a defective product without the hassle of having to get engineer out. If had had bought a defective product in store and returned it, it would have been replaced there and then.

Very satisfactory

Only hob arrived on given date still avwaiting delivery of oven. M&S have been helpful and apologetic regarding the error.

Appliance arrived and was fitted as promised, very satisfied with the whole experience.

I ordered the item 15 days before delivery date.Two days before the delivery I recieved a call to be told due to problems with suppliers i will not get it on arranged date.I cancelled the order straight away as i can pick one from shop with in 3-5 working days. And no hassle as i can deal with the shop with reputation i am not going to be disappointed.

they where the cheaps one i could find on the internet plus free delivery, buy thirty pounds. and delivered on the time they gave me. i think they where excellent.

Very smooth and straight forward process. No difficulties/problems experienced. No hesitation whatsoever in recommening online purchase from M & S.

I was very pleased with this experience however was not happy that I could not use my double points voucher

Was promised delivery, stayed home to receive it. Van driver phoned on morning of delivery to say product not on van. M&S could not process order for a further 3 days. Obtained goods from other supplier next day.

very easy, straightforward would def use again

Very impressed with the whole experience. I was contacted by the delivery agent several times to confirm likely time of delivery. When the delivery was made, all packlaging was removed and taken away by the delivery agent.

a simple, clear web site and it was easy to follow the steps through the process.

Very easy and product detail was good. Short delivery time with free delivery

M & S shopping for appliances was probably the best experience i have had shopping online with M & S, quick. efficient and easy, I just wish they sold tumble dryers as well so i could order one of these through them

excellent price excellent service excellent quality

good product, reasonable price, prompt delivery, two early warnings of delivery which occurred within the given time slot. Very pleased

Freezer arrived on date requested,at advised time,delivery men helpful,removed all packaging and placed freezer in space I requested.No problems at all. Thank You.

Simple & Straightforward